Shipping policy
Shipping Policy
Processing Time Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed the next business day.
Shipping Carriers We ship across Canada using trusted carriers including Canada Post, UPS, FedEx, and Purolator. Carrier selection depends on package size, weight, and destination.
Shipping Rates Shipping rates are calculated at checkout based on the size, weight, and destination of your order. Due to the size and weight of sim racing equipment, oversized items (cockpits, motion platforms, full rigs) may incur freight or LTL shipping charges, which will be quoted separately.
Estimated Delivery Times
- British Columbia: 1–3 business days
- Alberta & Prairie Provinces: 3–5 business days
- Ontario & Quebec: 5–7 business days
- Atlantic Canada & Territories: 7–10 business days
Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or high-volume periods.
Oversized & Freight Items Turnkey simulator builds, motion platforms, and large cockpit assemblies may ship via freight. You will be contacted prior to shipment to arrange delivery details and any lift-gate or inside-delivery requirements.
Order Tracking Once your order ships, you will receive a confirmation email with a tracking number. You can track your shipment directly through the carrier's website.
Damaged or Lost Shipments If your order arrives damaged, please photograph the damage and contact us within 48 hours of delivery at parabolicsimmotion@gmail.com or 778-898-2401. We will work with the carrier to resolve the issue promptly.
Local Pickup Local pickup may be available in Mission, BC by appointment. Please contact us to arrange.
Contact Us For shipping inquiries, contact us at: 📧 sales@parabolicsim.ca 📞 778-898-2401 🌐 www.parabolicsim.ca