Refund policy

Parabolic Sim Motion – Return & Refund Policy

Last updated: May 2026

At Parabolic Sim Motion, we want you to be confident in your purchase. Because sim‑racing hardware is high‑precision equipment, our return standards follow the same policies used by other Canadian sim‑racing retailers.

1. Return Eligibility

We accept returns within 14 days of delivery for items that are:

  • Unused

  • Unopened

  • In original, undamaged packaging

  • In resellable condition

To start a return, contact us at parabolicsimmotion@gmail.com with your order number.

2. Opened Items

If the product has been opened but remains unused and in like‑new condition, it may still be returned within 14 days.

A 15% restocking fee will apply.

This covers:

  • Packaging replacement

  • Inspection

  • Re‑stocking labor

  • Reduced resale value

3. Non‑Returnable Items

We cannot accept returns for:

  • Used or installed items (mounted, scratched, updated firmware, etc.)

  • Items missing accessories, manuals, or original packaging

  • Special orders or custom configurations

  • Clearance or final‑sale items

  • Digital products or software

4. Defective or Damaged Items

If your item arrives defective or damaged:

  1. Contact us within 7 days of delivery

  2. Provide photos or video of the issue

  3. We will coordinate with the manufacturer for warranty replacement

Defective items are replaced, not refunded, in accordance with manufacturer warranty policies.

5. Return Shipping

Customers are responsible for return shipping costs unless the product arrived defective.

Returned items must be shipped in secure, protective packaging. Products damaged during return transit may be rejected.

6. Refunds

Once your return is received and inspected:

  • Approved refunds are issued to your original payment method

  • Restocking fees (if applicable) are deducted

  • Shipping charges are non‑refundable

  • Restocking Fee Policy

All returns are subject to a 15% restocking fee based on the original purchase price of the item(s) returned. This fee is deducted from your refund amount.

The restocking fee applies to:

Items returned within the eligible return window

Orders cancelled after payment has been processed

Items returned in opened or used condition

Please allow 3–7 business days for process

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at parabolicsimmotion@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at parabolicsimmotion@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at parabolicsimmotion@gmail.com.

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7. Exchanges

Exchanges are handled as a return + new purchase.

8. Contact

For all return inquiries:

Email: parabolicsimmotion@gmail.com Website: www.parabolicsim.ca